We're here to help.
Whether it's a question about your account, a safety concern, or feedback on the app, reach out and the Nortyme team will get back to you.
Contact us
Email: support@nortyme.com
For safety reports or urgent concerns, please use the in-app "Report" button for the fastest response.
Frequently asked questions
How do I verify my profile?
Go to Settings → Verify Profile and follow the prompts to take a quick selfie. Verification is usually reviewed within a few hours.
How do I report or block someone?
Open their profile or your conversation, tap the three dots in the top corner, and select Report or Block. Our safety team reviews every report.
How do I delete my account?
Go to Settings → Account → Delete Account. This permanently removes your profile, matches, and messages. You can also email us to request deletion.
I was charged but didn't mean to subscribe. Can I get a refund?
Email us at support@nortyme.com with your account details and the date of the charge, and we'll look into it as quickly as we can.
How do I change my location or preferences?
Go to Settings → Preferences to update your location, age range, and who you'd like to be matched with.